Terms of Service
Terms of Service - Willow Lane, Sydney
Welcome to Willow Lane, Sydney. By using our website and services, you agree to the following terms and conditions. Please read them carefully before proceeding with your purchase. These terms may be updated from time to time without notice.
1. General Information
Willow Lane, Sydney is an online women's fashion store based in Australia. These terms of service govern your use of our website and your relationship with Willow Lane, Sydney (referred to as "we," "our," or "us").
Contact information: Email: hello@willowlane-sydney.com
2. Acceptance of Terms
By accessing and using our website, you acknowledge that you have read, understood, and agree to these terms of service. If you do not agree with these terms, you should not use the website or make any purchases.
3. Privacy Policy
We value your privacy and are committed to protecting your personal data. By using our website and making purchases, you consent to the collection and use of your personal information in accordance with our Privacy Policy.
4. Products and Availability
All products listed on our website are subject to availability. We reserve the right to limit the quantities of any products or services offered. We make every effort to accurately describe our products, but we do not guarantee that the descriptions, pricing, or any other content on the website is accurate, complete, or current.
5. Pricing and Payments
Prices for our products are displayed in Australian Dollars (AUD) and include all applicable taxes. We reserve the right to modify prices at any time without prior notice. The total cost of your order, including shipping fees, will be clearly displayed at checkout before you finalize your purchase.
We accept various forms of payment, including credit cards and other payment methods provided during the checkout process.
6. Shipping and Delivery
We aim to dispatch all orders promptly. Delivery times may vary depending on your location, and any delivery estimates provided are only approximate. We are not responsible for any delays caused by external factors such as customs clearance or postal services.
Customers will be responsible for any customs fees or duties imposed by their respective countries.
7. Returns and Refunds
We offer a 14-day return policy from the date of delivery. If you wish to return an item, you must cover the return shipping costs to our warehouse in Asia. Items must be in their original condition, unworn, and with tags attached.
To initiate a return, please contact us at hello@willowlane-sydney.com with your order details. Refunds will be processed once the item is received and inspected. We reserve the right to deny returns if the item does not meet our return standards.
Please note that final sale items cannot be returned or exchanged.
8. Order Cancellation
You may cancel your order within 24 hours of placing it. After this period, we cannot guarantee cancellation as your order may have already been processed. If you wish to cancel, please contact us immediately at hello@willowlane-sydney.com.
9. Intellectual Property
All content, designs, logos, and trademarks on the Willow Lane, Sydney website are the property of Willow Lane, Sydney or our partners. You may not use, reproduce, or distribute any content from our website without our express written permission.
10. Limitation of Liability
Willow Lane, Sydney will not be liable for any direct, indirect, incidental, or consequential damages that result from the use of, or inability to use, our website or products, even if we have been advised of the possibility of such damages.
11. Governing Law
These terms of service are governed by and construed in accordance with the laws of Australia. By using our website and services, you agree that any legal disputes will be handled in the appropriate Australian courts.
12. Changes to Terms of Service
We reserve the right to update or modify these terms at any time without prior notice. Your continued use of the website following any changes indicates your acceptance of the updated terms.
13. Contact Us
If you have any questions or concerns regarding these terms of service, please contact us at hello@willowlane-sydney.com.
Thank you for shopping with Willow Lane, Sydney!