Shipping Policy

At Willow Lane, Sydney, we’re committed to providing a seamless and enjoyable shopping experience. Below, you’ll find all the information you need regarding shipping, from delivery times to carriers.

Shipping Locations

We currently offer shipping to both Australia and New Zealand.

Free Shipping

We’re happy to offer free shipping on all orders, no matter the size or value.

Shipping Carriers

Your order will be shipped via one of the following carriers, depending on your location and the specifics of your order:

Australia Post
DHL
Our manufacturer’s selected carrier (for items shipped directly from our warehouse in Asia).

Express Shipping

We provide express shipping on all orders. However, please note that while we aim to get your items to you as quickly as possible, shipping times are not guaranteed due to factors beyond our control.

Processing Time

Once your order is placed, we will process it within 1-3 business days. Please note that we do not process orders on weekends or public holidays.

Estimated Delivery Time

For Australia and New Zealand, estimated delivery times are between 4-8 business days from the day your order is dispatched.
Please keep in mind that these are estimated delivery times and are not guaranteed. Delays can occasionally occur due to unforeseen circumstances with the shipping carriers.

Taxes and Duties

All prices on our website are inclusive of taxes, duties, and any applicable import fees. You won’t be charged any additional costs upon delivery.

PO Boxes & Addresses

We are pleased to offer delivery to both PO Boxes and street addresses in Australia and New Zealand.

Tracking Your Order

Once your order has been dispatched, you will receive a confirmation email with a tracking number so you can follow your order’s progress.

Delays or Issues with Delivery

While we strive to ensure timely delivery, delays can occasionally happen due to factors outside our control (e.g., customs clearance, carrier delays). If your order is delayed or undelivered within a reasonable time frame, please contact our customer service team at hello@willowlane-sydney.com, and we will assist you in resolving the issue.

For any further questions or concerns regarding shipping, please don’t hesitate to contact us at hello@willowlane-sydney.com. We're always here to help!