Privacy Policy

Last Updated: 3 oktober 2024

At Willow Lane, Sydney, your privacy is our priority. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website [www.willowlane-sydney.com], shop with us, or engage with our services in any way.

By using our website or services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect various types of personal information to provide and improve our services:

Personal Identification Information: This may include your name, email address, shipping address, phone number, and payment information when you make a purchase or sign up for our newsletter.
Automatically Collected Information: When you visit our website, we may automatically collect details such as your IP address, browser type, device type, pages visited, and time spent on the site.
Cookies and Tracking: We use cookies to enhance your browsing experience and gather data to improve our website’s functionality. You may choose to disable cookies in your browser settings.

2. How We Use Your Information

We use your personal information to:

Process your purchases and provide customer support.
Communicate with you about orders, promotions, and updates.
Improve our website and product offerings.
Detect and prevent fraudulent activities.
Comply with legal obligations.

3. Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your data with:

Service Providers: We may engage third-party companies to facilitate our services, such as payment processors, shipping providers, or analytics tools, who will have access to your data only to perform their tasks on our behalf.
Legal Requirements: We may disclose your information if required by law or to protect our legal rights.

4. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, such as processing transactions or complying with legal requirements. Afterward, your data will be securely deleted or anonymized.

5. Security of Your Information

We take the security of your personal information seriously. We employ appropriate technical and organizational measures to protect your data from unauthorized access, loss, or alteration. While we strive to use commercially acceptable means to protect your data, no method of transmission over the internet or electronic storage is completely secure.

6. Your Rights

As a valued customer, you have the following rights regarding your personal information:

Access: You may request access to the personal information we hold about you.
Correction: You have the right to correct any inaccurate or incomplete data.
Deletion: You can request that we delete your personal information, subject to certain legal obligations.
Unsubscribe: You may opt out of receiving marketing emails from us at any time by clicking the "unsubscribe" link in our emails or contacting us directly.

7. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies before providing any personal information.

8. Children’s Privacy

Willow Lane, Sydney does not knowingly collect personal information from children under the age of 16. If you are a parent or guardian and believe we have collected such information, please contact us, and we will promptly delete it.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the new policy on this page. Please check this page periodically for updates.

10. Contact Us

If you have any questions, concerns, or requests regarding your privacy or this policy, please contact us at:

Willow Lane, Sydney
Email: privacy@willowlane-sydney.com
Phone: [Insert Phone Number]
Address: [Insert Address]

By continuing to use our website or services, you acknowledge and agree to the terms of this Privacy Policy.