Refund & Return Policy

Refund & Return Policy

At Willow Lane, Sydney, our customers are at the heart of everything we do, and we want to ensure you're completely satisfied with your purchase. To help you shop with confidence, we’ve designed our return policy to be clear and straightforward.

14-Day Return Policy

If for any reason you are not fully satisfied with your purchase, you can return the item to us within 14 days of receiving it. We ask that all returned items be in their original condition, unworn, unwashed, and with all tags attached.

Easy Return Process

  1. Contact Us
    Simply reach out to our friendly customer service team at hello@willowlane-sydney within 14 days of receiving your item, and we'll guide you through the process.

  2. Return Authorization
    Our team will provide you with a return authorization and details for returning your item to our manufacturer/warehouse in Asia.

  3. Shipping Costs
    Please note that the cost of returning the item will be covered by you, the customer, as our operations are based overseas. Use a trackable shipping method for your peace of mind.

Processing Time

Once we receive your returned item, our team will process it within 1-4 business days. If the item meets the return criteria, we will issue a refund to your original payment method within 5-10 business days.

Important to Note

  • Non-Returnable Items
    We are unable to accept returns for items that have been worn, washed, or are missing tags. Additionally, certain items like intimate apparel, swimwear, and personal care products are non-returnable due to hygiene reasons.

  • Sale Items
    Items purchased during a sale or with a discount code are final sale and not eligible for returns.

Damaged or Defective Items

In the unlikely event that you receive a defective or damaged item, please contact us immediately at hello@willowlane-sydney. We’ll make sure to resolve the issue swiftly.

We value your satisfaction and will always strive to provide a seamless shopping experience. For any questions or further assistance, please don't hesitate to reach out to our team. We're here to help!